Research Systems - Agresso Award Management
Agresso Award Management provides high education institutions with a system to gain full control of all activities relating to research, consultancy and grant projects from inception through to completion. Repetiive data entry is eliminated and full visibility of research opportunities are gained.
Optimum's solutions for user training on Award Management include:
One day, role-specific training courses and short presentation sessions for school administrators, principle investigators and Deans.
Development of tailored, user focused training documentations such as quick cards, lesson plans and manuals.
Designing engaging, interactive eLearning modules such as the sample below teaching users how to check and progress projects.
CRM and Student Record systems
CRM systems help universities to manage their relationships with external organisations, as well as providing a centralised platform for sending and monitoring campaigns. This can be integrated with the student record software, providing an all-encompassing view of the student experience, campus communications and engagement with the local community.
Optimum has a wealth of experience in the HE sector, supporting the implementation and rollout of systems ranging from finance and procurement, to record management and CRM. Particular considerations that our training consultants take into account are:
Obtaining buy-in from academic staff, who often have little time to dedicate to system process training. Resistance can be addressed by providing concise learning solutions and communicating the cost-saving benefits that can be acheived if all users - including academic staff - adopt processes without an over-reliance on administrative staff.
- Timing and scheduling training around academic timetables and university events, such as intake and graduation. Optimum understands the periodic fluctuations in the academic year and can build a training programme based around those time constraints.